Privacy

Last updated November 11, 2026

This page says what this website collects, where it goes and how long it is kept. The website and its assistant are built and run for Medford Animal Hospital & Wellness Clinic by LabCabin LLC of Medford Lakes, NJ.

The short version

• This site sets no cookies and has no advertising or tracking scripts.
• What you type into the assistant or the refill form is used to answer you and to get your request to the hospital. It is never sold.
• The assistant is a computer program and can make mistakes. Please confirm anything important with the hospital at (609) 654-6855.

The assistant

The assistant answers questions using information Medford Animal Hospital & Wellness Clinic has provided. It runs on Claude, an AI model made by Anthropic.

• To write a reply, your message and the earlier messages in the same conversation are sent to our server and on to Anthropic. Anthropic says it does not use these messages to train its models, and that it deletes them within 30 days unless it must keep them longer to enforce its usage policy or to comply with the law.
• The questions people type are kept for up to 90 days, then deleted, so the hospital can see what visitors ask and improve this site. Only the text of the question is saved. It is not saved with your name, your internet address or anything else that says who asked, so please leave out details you would not want kept.
• If you ask for a callback or other help, the details you give (such as your name, phone number, email address, what you need and a good time to reach you) and the recent conversation are emailed to the hospital so the team can contact you.
• In your browser, the conversation is remembered so it can follow you from page to page. It is cleared when you close the tab.

The prescription refill form

What you enter in the refill form (your name, your pet’s name, how to reach you and the medications) is emailed to the hospital so the team can handle the request. Once the email is sent, this site keeps no copy. If the email cannot be sent, the request is saved so it can be passed to the hospital, and deleted once it is 90 days old.

The form will not accept Social Security, bank or card numbers. Please do not send payment details through this site.

Who receives your request

Requests from the assistant and the refill form go to Medford Animal Hospital & Wellness Clinic. A copy also goes to LabCabin, which runs the website, so we can make sure requests are arriving. The email service we use, Resend, keeps sent emails and delivery records for 30 days.

Visit counts

So the hospital knows how much the site is used, we count page visits, how often the assistant is opened and how many messages it receives. Each count records only what happened and whether the device was a phone, a tablet or a computer. It uses no cookies, and it does not record your internet address or link one visit to another.

Your browser keeps one small note, the time of your last counted visit, so that opening the site in two tabs is not counted twice. The note stays in your browser and is not sent to us.

Your internet address

Like every website, this one receives the internet (IP) address of your device in order to send you its pages. We use it for one more thing: limiting how many messages one address can send, which protects the assistant and the refill form from misuse. For that, the server remembers the address for a short time, and for the assistant’s daily limit it keeps a scrambled code that cannot be turned back into the address without a secret key. The codes are deleted automatically, normally within two days.

Services that help run this site

• Netlify hosts the site and runs the server behind the assistant and the form.
• Anthropic provides the AI model that writes the assistant’s replies.
• Resend delivers the request emails.
• Google supplies the typefaces (Google Fonts) and the map on the Contact page (Google Maps). Your browser loads these directly from Google, so Google receives your internet address, and Google’s privacy policy applies to them.

We do not sell your information, and we do not share it with anyone else unless the law requires it.

Links to other sites

Some links take you to services run by other companies, such as the online pharmacy (Vetsource), the pet portal (Great Pet Care), CareCredit and Facebook. Their own privacy policies apply once you are there.

Questions and requests

To ask what has been kept or to have something deleted, call the hospital at (609) 654-6855, email medfordanimalhospital@gmail.com, or write to LabCabin at jamie@labcabin.io. Saved questions are not linked to a person, so to find one we will need to know roughly what was typed and when.

If this page changes, the date at the top changes with it.